Do EI fraud investigators have quotas?

Le Devoir is reporting that Service Canada employees investigating potential Employment Insurance fraud were expected to find $40,000/month in “savings” by denying benefits. However, the government denies inspectors were given quotas.

An unnamed employee of Service Canada’s integrity services told Le Devoir that employees are evaluated by how much they save the government – meaning by finding benefits which should not have been paid or by discovering an application that should not be granted. The unnamed source says employees are pressured into cutting beneficiaries.

Le Devoir also reports that a 2012 report from Service Canada’s western Division shows that region was expected to deliver 31% of the national savings objective, or around $154 million. In addition to the Employment Insurance program, the integrity services investigates potential frauds in the pension and old-age security programs.

Human Resources minister Diane Finley said today that there is no quota for individual inspectors, but there are regional targets or “objectives” which vary across the country. The opposition parties questioned this distinction.

“When you manage this, you must give individual objectives,” said Bloc Quebecois leader Daniel Paillé. “So Ms. Finley tells us there is an objective, for example, of $400,000, but there are ten inspectors, that means $40,000 each.”

For more information:

Le Devoir

Sun News

La Presse


The Toronto Star now has details.